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TenantReputations.com is a rental tenant reputation search engine

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Property Owners & Affiliates Refund Policy

All sales are final. We do not offer refunds for any purchases or sponsorships.



Affiliate's Cancellation Policy

You must give a 30 day notice if you want to cancel. Any scheduled payments after the termination date will be cancelled and not processed.



Privacy Policy

This privacy policy sets out how Mediated Technologies, Inc. uses and protects any information that you give Mediated Technologies, Inc. when you use this website.

Mediated Technologies, Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Mediated Technologies, Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 9/17/2012.


What we collect
We may collect the following information:

  • Username
  • Contact Information
  • Other information relevant to offer our service

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info [@] tenantreputations.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.



Obtaining a Consumer File from TenantReputations.com

You are also entitled to a free copy of your consumer file if you meet the following criteria:

You have been notified of an adverse action or been denied housing based on information in your consumer file within the past 60 days

  • You suspect that your file may contain fraudulent information, or you are a victim of identity theft
  • You feel that our records contain inaccurate or erroneous information

You may obtain a copy of your TenantReputations.com consumer file in one of two ways:

  1. Call our toll-free number 1-866-676-9814
  2. Go to the following web site: https://www.tenantreputations.com/dispute.aspx

If the applicant requests a copy of the record because they have received an adverse action form, TenantReputations.com will provide them with a copy with 5 business days from the time TenantReputations.com receives their written request.



The information in my file is not correct, how do I dispute it?

You may dispute information on your report with TenantReputations.com consumer file in one of two ways:

  1. Call our toll-free number 1-866-676-9814
  2. Go to the following web site: https://www.tenantreputations.com/dispute.aspx

A reinvestigation will be completed within 30 days from the date we receive your request and you will be notified in writing with the results of your consumer dispute. If you are disputing information appearing on a credit bureau report obtained by TenantReputations.com in conjunction with your application for housing, we will notify the appropriate credit bureau of your dispute. Alternately you may wish to contact the credit bureau directly to initiate your dispute.



Dispute Policy for Landlords

If a former tenant disputes a grade you provided, the following must happen within 5 business day of TenantReputations.com being notified of the disputed grade:

  • Must provide a copy of lease and an explanation of which terms were broken.
  • Photos of any damage caused by tenant during tenancy (if warranted).

If you fail to provide adequate information for TenantReputations.com to make a decision regarding the disputed record, TenantReputations.com will remove such record. If you have more than 3 records disputed and do not provide adequate information for TenantReputations.com to make a decision regarding the disputed record, your account will be terminated.



Additional Terms of Service Disclaimer

If you (the user) deny housing to an applicant based on the information provided on TenantReputations.com you required to provide that applicant an adverse action form, which is found in our free forms section.